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Midland's techinical services are designed to document, maintain, and optimize every client’s IT infrastructure. Our Network and Computer services offered can be delivered either on a regular scheduled basis or on a as needed basis. These services include:
• Maintenance of systems and network documentation to record proper configuration.
• Industry Compliance needs identified and addressed for your business
• Hardware and software installation, configuration, and upgrades
• Data security / protection, back up, and recovery
• Internet and email connectivity and configuration
• Wireless and Wide Area Network expertise
• Creation and maintenance of the network guidebook
Assessment Services
Midland offers each client relationship a comprehensive network assessment. This service provides a detailed roadmap of business computing environment and outlines areas where strategic implementation of information technology can most profoundly improve the business as a whole. The assessment identifies technology issues requiring immediate attention and determines the amount of ongoing maintenance and support necessary to optimize the infrastructure to best support the organization’s needs. Our assessment service also cites:
• Opportunities for increased efficiencies and operational improvements
• Network security weaknesses identified and recommended solutions provided
Stabilization Services
Midland services are designed to transition a client from a break/fix method of technology management to a predictable level of service and financial investment. Some of these type of services include:
• Operating System upgrades
• Updates to Virus definitions
• Application of service packs
• Maintenance of desktops / Servers
Remote Services
In addition to our on-site visits we offer remote management services. This is not to replace our on-site services, but rather to offer a cost efficient method to support your network. These services allow us to remotely monitor, support your servers and desktops and reduce downtime.
Project Planning & Implementation
There are a wide range of special technology needs and projects that fall outside the scope of standard ongoing maintenance and support. Midland’s neutral approach to hardware and software and its negotiated discounts with key suppliers ensures that projects are completed on time and within budget. Projects may include.
• Planning and management of technology resources during facility moves
• Disaster preparedness planning
• Strategic planning for business growth and technology changes
• Network and technology facility design
• Establishment of computer usage policies
• Documentation of software license compliance
• New product evaluations
• Asset inventory and management
Strategic Alliances
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