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Your IBM hardware is backed by the best warranty service in the industry, but what about when that service coverage ends? You may want the protection of fast, expert service to get your system back in operation should a failure occur — especially if your business is highly dependent on it's information systems. Midland provides a 30 day warranty on all refurbished AS/400 Systems, Memory, Disk, Features, External Storage, etc. however we also provide optional IBM Extended Maintenance Options by request.
With IBM's Hardware Maintenance Services, you get...
- 24x7 support. We're here when you need us, around the clock, every day.
- Knowledgeable remote and onsite service specialists. Our remote support specialists, with their broad and deep skills sets, can pinpoint your hardware problem and identify the resources required to fix your machine before the call is dispatched. In the past we've resolved up to 30% of our service calls right over the phone. And, with an average of 15 years experience, our customer service representatives in the field are prepared to fix your machine fast & often on the first visit.
- Experienced service planners. We invest to make sure that exactly the right resources are available, when and where they're needed, to deliver the service you expect.
Global databases with vast machine service and problem resolution histories. With 9,500,000 IBM and non-IBM machines on service contract worldwide, we have immediate access to a potential solution for almost any hardware problem.
- Worlds largest parts inventory. With high quality parts strategically located around the globe, we can track down the right part for your machine in seconds.
- Advanced remote diagnostic and communications tools We use state-of-the-art technology that helps remove the barriers of space and time to enable faster, more efficient research and problem resolution.
- Predictive and preventive maintenance. With continuous monitoring and analysis of extensive system data, we can identify potential failure trends and address them before a hardware problem affects your business.
With over 9,500,000 IBM and non-IBM machines on service contract worldwide, we have the knowledge and resources to provide you with unsurpassed hardware service.
Selected offerings require service purchase within 30 days of product installation or during the product warranty period.
Please collect the following information before you e-mail or call us for Maintenance Service Quotes:
1) Machine serial number - i.e. 10 - ##### (5 digits)
2) Machine Type - i.e. 9406, 9402
3) Model Number - i.e. 400, 500, 600, 170, 720
